Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at :info@byvalentinacastro.com
• Contact us within 30 days at info@byvalentinacastro.com with your order number and clear photos of the issue.
• If the item is faulty or incorrect, we will cover the cost of return shipping and arrange a replacement or refund.
Yes! All rings are adjustable, making them suitable for most ring sizes.
Is your jewellery tarnish-resistant?
• Tarnish-resistant jewellery (Solstice & Treasures Collections): These pieces are water-resistant and tarnish-resistant, made from gold-plated stainless steel, and hypoallergenic and nickel-free.
• Gold-plated jewellery: If an item is not in the tarnish-resistant category, it is gold-plated and requires extra care to maintain its shine.
How should I care for my jewellery?
To extend the life of your jewellery:
✔ Avoid water, perfumes, and harsh chemicals.
✔ Store it in a dry place when not in use.
✔ Clean with a soft cloth.
• Order processing: 3-5 business days (excluding weekends and holidays).
• UK delivery: Up to 7 working days via Royal Mail, Yodel or Evri.
International shipping:
• EU: Temporarily paused due to new regulations.
• Rest of the World: Up to 20 working days via Royal Mail, Yodel or Evri.
| Where do you ship from? |
All orders are shipped from London, UK.
• UK Standard Delivery: £1.99 (Free for orders of £30 or over).
• International Delivery: £20 (excluding customs/import taxes).
Yes! Once your order is dispatched, you’ll receive an email with tracking details.
No. Any import duties, taxes, or handling fees are the responsibility of the recipient. Please check your country’s regulations before ordering.
How will my jewellery arrive?
Your jewellery will arrive in a pouch.
Do you offer gift packaging?
Yes! Gift boxes are available in three sizes. Search “gift box” on our website and add it to your cart before checkout.
We accept returns and exchanges within 14 days of receiving your order. Items must be unworn, unmarked, and returned in full original packaging.
How do I return an item?
• Email info@byvalentinacastro.com with your order number.
• All returns must be sent via a tracked and/or signed-for service.
• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Which items are non-returnable?
• Earrings (for hygiene reasons).
• Personalised items (including engraved or initial jewellery).
• Sale items & gift cards (final sale).